FAQ's
Is this safe to use every day?
Yes, absolutely. The Neck Balance™ massager is designed for regular use and includes a 15-minute automatic shut-off feature to prevent overheating. Daily use can help reduce tension, improve circulation, and promote relaxation.
Can I use it on other parts of my body besides my neck?
Yes! While it’s designed for the neck and shoulders, it’s also great for the back, waist, glutes, thighs, and even calves. Its ergonomic shape and adjustable handles make it easy to target multiple areas with the pressure you prefe
Does it work while charging, or does it need to be unplugged?
The massager is wireless and rechargeable, so you can enjoy full freedom of movement. For safety, it does not operate while charging — simply charge it fully beforehand for cordless, uninterrupted use.
Is the heat strong, and can it be turned off?
The infrared heat is gentle and soothing — warm enough to relax muscles without becoming too hot. And yes, you can easily toggle the heat function on or off depending on your preference.